FAQs

Q: I'm looking at diamonds on the internet, but I've heard enough stories of other people having really bad experiences that it makes me a bit nervous. Why should I consider coming to Towne Square Jewelers? 

A: Picking the perfect diamond to represent all you feel about your love is not easy and much too important to be done without proper consideration of many factors. 

We've been selecting diamonds for over 30 years, and wouldn't ever make such a decision based on the little information on even the best diamond report, let alone the numerous "lab" reports out there that are poorly done at best and downright misleading at worst. The true character of a diamond can only be determined by a careful viewing of the stone in the right environment and a consideration of all the elements that make up the value of the diamond. Our many years in the diamond world allow us to carefully guide our customers through the "diamond jungle" to an intelligent choice of the perfect diamond to express the love they feel.  

Our Master Jeweler Terry selecting diamonds in Antwerp

Our Master Jeweler Terry selecting diamonds in Antwerp

Q: I have my great grandmother's ruby ring and would like to know what it's worth. How do I find out?

A: The first part of that answer involves knowing exactly what you have. For that, you will need a qualified gemologist to determine whether the stones are genuine or man-made and, if genuine, exactly where the stones fall in the spectrum of qualities. 

Once the exact identity of your item has been determined, you will then need a trained appraiser (some persons are qualified as both gemologist and appraiser) to ascertain the value. In reality, there are several values for any one item, depending on the function and purpose of the appraisal. Insurance value is different from "market" value or "estate" value. A trained and qualified appraiser can assist you in determining which value will best serve your purpose. We recommend that you ask a prospective appraiser for his or her professional qualifications and training to be sure you are getting the best appraisal advice. We also recommend you get an updated appraisal approximately once every 5 years.

We offer a range of appraisal services. Contact us for more information.

Q: Why is my gold jewelry leaving a black smudge on my finger?

A: This is usually the result of microscopic particles of gold rubbing off the surface of your jewelry in combination with some carbon-based compound such as hand cream, which, when combined with the gold, turns black. It can also occasionally be caused by an interaction with a medication or a diet which is high in acid-rich foods, such as tomatoes or certain fruits. 

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